[unisog] RT-IR experiences

[Melissa Muth]

We're considering deploying RT-IR for tracking incidents. If you are  
using it, we'd appreciate hearing about your experiences.

Based on a survey conducted by H. Morrow Long about 2 years ago, 28%  
of respondents were using RT, and 10% were using RT-IR. Since RT-IR  
was enhanced significantly around that time, I wonder if anyone has  
migrated to it in the past two years.

Thanks in advance!

Melissa
--
Melissa Muth
Sr. Information Security Analyst
Information Systems & Computing
University of Pennsylvania
muthm at isc.upenn.edu   215-573-6798