[unisog] Off topic: What help desk software do you use?

[Rick Hayter]

Sorry to get off subject here, but we're looking into deploying a 
centralized help desk operation and wondered what software others were 
using.

We're a small, private University (about 3200 students, 400 fac/staff) 
so don't necessarily want some extravagant "Enterprise" solution. At the 
same time, we need to be able to do all the basics - create incidents, 
have them worked by various IT staff, and, in the process, build an 
easily searchable knowledge base from which to draw on in the future. I, 
personally, would consider Open Source, but I'm not sure how that will 
fly with others...

Any insight you can provide about pros and cons, ease of use, 
functionality, etc. would be much appreciated!
-- 
Rick Hayter, Dir. Admin. Computing, University of Dallas
1845 E. Northgate, Irving, TX 75062, 972-721-5227
<public key: rhayter at acm.org at pgp.mit.edu>