[unisog] Off topic: What help desk software do you use?

[E. Todd Atkins]

I recommend RT (Request Tracker) coupled with RTFM from  
bestpractical.com. It's open source, simple to configure and  
customize, and is well maintained.

On Sep 26, 2008, at 7:26 AM, Rick Hayter wrote:

> Sorry to get off subject here, but we're looking into deploying a
> centralized help desk operation and wondered what software others were
> using.
>
> We're a small, private University (about 3200 students, 400 fac/staff)
> so don't necessarily want some extravagant "Enterprise" solution. At  
> the
> same time, we need to be able to do all the basics - create incidents,
> have them worked by various IT staff, and, in the process, build an
> easily searchable knowledge base from which to draw on in the  
> future. I,
> personally, would consider Open Source, but I'm not sure how that will
> fly with others...
>
> Any insight you can provide about pros and cons, ease of use,
> functionality, etc. would be much appreciated!
> -- 
> Rick Hayter, Dir. Admin. Computing, University of Dallas
> 1845 E. Northgate, Irving, TX 75062, 972-721-5227
> <public key: rhayter at acm.org at pgp.mit.edu>
>
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E. Todd Atkins
Office of Information Technology
University of California, Santa Barbara