[unisog] Off topic: What help desk software do you use?

[Harry Hoffman]

we use RT too, and aside from some of our people stuffing huge
attachements into it it works great.


On Fri, 2008-09-26 at 07:59 -0700, E. Todd Atkins wrote:
> I recommend RT (Request Tracker) coupled with RTFM from  
> bestpractical.com. It's open source, simple to configure and  
> customize, and is well maintained.
> 
> On Sep 26, 2008, at 7:26 AM, Rick Hayter wrote:
> 
> > Sorry to get off subject here, but we're looking into deploying a
> > centralized help desk operation and wondered what software others were
> > using.
> >
> > We're a small, private University (about 3200 students, 400 fac/staff)
> > so don't necessarily want some extravagant "Enterprise" solution. At  
> > the
> > same time, we need to be able to do all the basics - create incidents,
> > have them worked by various IT staff, and, in the process, build an
> > easily searchable knowledge base from which to draw on in the  
> > future. I,
> > personally, would consider Open Source, but I'm not sure how that will
> > fly with others...
> >
> > Any insight you can provide about pros and cons, ease of use,
> > functionality, etc. would be much appreciated!
> > -- 
> > Rick Hayter, Dir. Admin. Computing, University of Dallas
> > 1845 E. Northgate, Irving, TX 75062, 972-721-5227
> > <public key: rhayter at acm.org at pgp.mit.edu>
> >
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> >
> 
> E. Todd Atkins
> Office of Information Technology
> University of California, Santa Barbara
> 
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