[unisog] Off topic: What help desk software do you use?

[E. Todd Atkins]

We use procmail in front of RT to catch those (as well as potential  
spam) and send them to an email alias. The message can later be  
injected into RT after review, if we really want it in there.

On Sep 26, 2008, at 8:30 AM, Harry Hoffman wrote:

> we use RT too, and aside from some of our people stuffing huge
> attachements into it it works great.