[Dshield] it totally figures

Mike Burns mike.burns at net-linx.com
Mon Aug 26 13:53:47 GMT 2002

This does not appear to be Astound's official position.  The following is
from their Install guide

"Security note
Astound recommends that you use a firewall and run anti-virus software on
your PC
to reduce the risk of your computer being attacked by a hacker or a virus.
Broadband does not endorse or recommend any particular software or hardware.
It is
recommended that you visit your local computer store for the latest

-----Original Message-----
From: ellen at dgi.com [mailto:ellen at dgi.com]
Sent: Friday, August 23, 2002 7:42 PM
To: list at dshield.org
Subject: [Dshield] it totally figures

Someone at my work just told my that his 70 year old grandmother signed up
Astound DSL.  After some time (not long) she got a notice from the abuse
that she was downloading video (or something else really large), and using
lots of bandwidth.  This wasn't her doing, so my coworker (who's quite
competent) installed Zone Alarm on the system.  Apparently (keep in mind
is secondhand) some tech support person at Astound told her not to use a
firewall as they only cause "problems."

Argh.  Can you believe it?  You'd think with the economic downturn that the
less than competent tech support folks would have found other lines of work
no work).

Ellen Clary
Senior System Administrator
Dynamic Graphics

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