[Dshield] stand alone home-user firewall

warpmedia warpmedia at comcast.net
Thu Sep 18 21:48:05 GMT 2003

This was July-August 2002. I sent them a detailed email saying I had done 
everything possible including flash & factory restore. Problem was that the 
unit would get an IP & could access admin page from LAN, just refused to 
route LAN<->WAN.

They had me try all sorts of things & never really acknowledged that I had 
done the ultimate by resetting & flashing. To me it was a given dead unit 
as it had been causing problems for a month that I was blaming comcast for. 
I got the basic stonewall about trying other things & I refused to do 
anymore diagnosing on my dime.

Eventually they agreed to RMA & extend the warranty by 3 months to match 
the amount of time it took to fail. By that time I had bought a RP114 that 
gives me no issues.

Part of them problem was I refused to deal with them by phone as I knew the 
unit was dead and didn't want to kill some page flipper on the other end.

At 14:04 9/18/2003, Bruyere, Michel wrote:
>Hash: SHA1
>         This is off-topic but i wanted to jump in to tell you that you
>probably got more problems than normally by getting an RMA #. I called them
>for 3 differents models (from clients) that had been problematic. After
>telling the guy on the phone a description of the problem and passing
>through (the annoying) steps he wanted, he gave me an RMA #. All this within
>2 calls each times.
>NB.: this was last year so maybe the service level decreased since then!?!?
>My 0.02$
> > -----Original Message-----
> > From: warpmedia [mailto:warpmedia at comcast.net]
> > Sent: jeudi 18 septembre 2003 12:31
> > To: General DShield Discussion List
> > Subject: Re: [Dshield] stand alone home-user firewall
> >
> > There are also the old Netgear RP114's still around. Quick scan of ebay
> > lists at least 10 on sale. No SPI, but a good FW non-the-less.
> >
> > I had linksys's older BEFSR41 & it took a crap after causing weeks of TS
> > nightmares diagnosing bad packet loss (luckily is finally just died).
> > Linksys support took 3 months & a lot of screaming to get past their flip
> > book and authorize a RMA. Never Linksys again for this old boy. I still
> > have the replacement in a box if anyone is interested.
> >
> >
> >
> >
> > At 09:16 9/18/2003, Keith Bergen wrote:
> > >You could look at something like this:
> > >http://www.linksys.com/products/product.asp?
> > >grid=34&scid=30&prid=543
> > >
> >
> > Joshua MacCraw
> > warpmedia at comcast.net
> > http://mywebpages.comcast.net/jmaccraw
> >
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Joshua MacCraw
warpmedia at comcast.net

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