[Dshield] User Education revisited - need to start with 'local' communities
linlu at yahoo.com
Sat Feb 21 01:05:28 GMT 2004
I recall a poster stating that User Education was dead. I
disagreed with that statement but could not offer a suggestion
until today. I believe the problem has been that we're using
computer communities to educate, when in fact we need to tie
into 'local communities' - in this case church groups, civic
clubs, and the like.
I didn't realize this myself, it was a coworker's request for my
help in putting together a computer security presentation for
his group's members that provided me an answer to the User
Education dilemna. He just started working for our company. In
his first week I remember how surprised (and frankly a little
scared) he was after I had explained how his machine at home
could be owned. He had asked about getting rid of a nuisance
app (spyware). That 30 minute discussion was a real eye opener
for him - and I thought at the time, well at least I have one
convert - next. But his idea to present this to church members
today was the proverbial light bulb. I think if we gained
allies in these groups and let them present this information in
their own manner, it would help and at least get many more users
thinking about security than we could from our own efforts.
I don't know about you, but most of my friends are already in
the technology field, so 'preaching to the choir' only goes so
far. If we ally ourselves with the hometown social networks,
then I think we can begin to see some benefit. Maybe it's my
own optimistic view of the power of such communities, but they
don't have to be the only method of improving User Education.
As for his presentation, I sent him a copy of the one I had
created back in September. He is going to condense his to a one
page Do's & Don'ts List (Do's on one column, Don'ts on the other
column). He will also remove my 'geek speak' and put the
suggestions into terms non technical folks can quickly
appreciate. I can't wait to see his finished product.
All is not lost,
- Linda Ruiz :)
For my non-geek friends:
Friends don't email friends .exe or .com files. So don't open those types of attachments!!
For my geek friends:
Adopt a newbie....
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