End User Passwords and Technical Support Issues

Lampton, Margaret lampton at cl.uh.edu
Mon Jan 14 23:28:03 GMT 2002

Our University's Computing Acceptable Use Policies state that computer
accounts, passwords and other authorization codes should not be shared with
others.  Do other university's have similar statements in their Information
Systems Acceptable Use Policies?

Our administrative network is locked down using Windows NT. The technical
staff states that they must have the end users password in order to
troubleshoot, diagnosis and/or setup new machines.  How do you manage the
technical staff's need without violating the acceptable use policy of
"sharing passwords"?  

Thanks in advance for any suggestions you can provide.

Margaret Lampton
Associate Director 
University Computing and Telecommunications
University of Houston-Clear Lake
2700 Bay Area Blvd.
Houston, TX  77058

lampton at cl.uh.edu

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