Remote Desktop Tech Support from Help Desks

Jeff Bollinger jeff01 at
Mon Mar 11 16:58:38 GMT 2002

Is anyone using a Remote Desktop tool at their help desks?  I know that 
Win XP has this functionality built in. Just curious if anyone is using 
this, and how they have secured it, developed policy, etc.

Jeff Bollinger
University of North Carolina
IT Security Analyst
105 Abernethy Hall
mailto: jeff_bollinger at unc dot edu

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