[unisog] Hands-on Support for Cleaning/Re-installing Student Computers

Christopher Cramer chris.cramer at duke.edu
Fri Sep 20 22:13:54 GMT 2002

Hi Gary,

In all cases, we will provide telephone and email assistance through our
HelpDesk.  For harder problems (compromised systems, etc), we have a
subset of the HelpDesk will repair computers for student whom are
willing to bring the box in and leave it for a few days.

Is it painful?  yes.  

Is it better than the student's screwing up their system or not fixing
the problem(s) at all?  yes.  


Christopher E. Cramer, Ph.D.
University Information Technology Security Officer
Duke University,  Office of Information Technology

On Fri, 2002-09-20 at 14:55, Gary Flynn wrote:
> Do you provide hands-on support to the following communities? If so,
> how is it provided?
> 1. Students whose computers become infected with viruses and 
>    worms?
> 2. Students whose computers show symptoms of a compromise?
> 3. Students whose computers are in private, off-campus 
>    domiciles which are connected to your network (if applicable)?
> Thanks!
> -- 
> Gary Flynn
> Security Engineer - Technical Services
> James Madison University
> Please R.U.N.S.A.F.E.
> http://www.jmu.edu/computing/runsafe

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