[unisog] Recent increase in RIAA complaints

Phil.Rodrigues at uconn.edu Phil.Rodrigues at uconn.edu
Fri Apr 18 00:19:20 GMT 2003

We are anticipating a much heavier flow of these next academic year, and 
are starting to make plans to handle them.  It has swamped the staff I 
have working on this, and we now have to make staffing decisions (and thus 
budgetary decisions) based on this increase in complaints.

Where do I send the complaints to get *my* money back? ;-)

If someone has the magic solution for this let me know.  This has required 
a lot of phone calls, emails, explanations to the students who get them, 
and most importantly (and time consuming) good, documented follow-up 
practices.  We also hope to step up our proactive, educational efforts, 
but I am not optimistic that proactive warnings and clear policies alone 
will stem the flood of these complaints.

I am a fool if I challenge these complaints in a public forum, but I feel 
a bit like a business decision by en external corporation is increasing 
the load on me and my already strained staff to the limit.  We already 
fully cooperate with these complaints, and always intend to, but this is 
clearly a measure to put more pressure on us to put more pressure on the 
students.  We are more than an ISP to these students - we feel a need to 
tell them what might happen if they share these files, to explain what the 
complaints mean when they get one, and to explain how they can comply with 
the media companies' requests.  My broadband ISP has not done any of this 
for me, or at least not that I am aware of.

Are schools being targeted because we harbor more of these "copyright 
criminals", or because we are more involved with our users?  Are ISPs 
seeing a similar increase?  Does anyone really think the home broadband 
market is seeing less copyright abuse than we are?  (They are certainly 
seeing more than their share of security incidents.)


Philip A. Rodrigues
Network Analyst, UITS
University of Connecticut

email: phil.rodrigues at uconn.edu
phone: 860.486.3743
fax: 860.486.6580
web: http://www.security.uconn.edu

Doug Nelson <nelson at clunix.cl.msu.edu>
04/17/2003 04:24 PM

        To:     jason-alexander at uiowa.edu (Jason Alexander)
        cc:     unisog at sans.org
        Subject:        Re: [unisog] Recent increase in RIAA complaints

> Anyone see this letting up any time soon.  We're getting  lots of these.

Sure - in two weeks, most of our students are gone for the summer.

I don't expect things to be much better this fall, though, barring 
any changes in policy or law which would require us to take a more
proactive role in addressing DMCA/copyright issues.

Doug Nelson                                              nelson at msu.edu
Network Manager                                          Ph: (517) 
Computer Laboratory                              http://www.msu.edu/~nelson/
Michigan State University

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