[unisog] Help Desk statistics

MVick at mail.uttyl.edu MVick at mail.uttyl.edu
Tue Nov 23 17:51:56 GMT 2004

Do any of you track any statistics for Help Desk such as -

the number of jobs per man hour

the average time to complete a job

the standardized amount of time to complete a particular job

Would you share those statistics?  I understand that each environment 
might be different and the numbers might be captured differently also.

Michael Vick
Campus Computing Services
The University of Texas at Tyler
(903) 566-7357

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