[unisog] RTIR (RT for Incident Response)
Steve.Lowe at aurora.edu
Fri Dec 9 18:19:48 GMT 2005
We have used RT since March 2001 (our ticket count is over 25,000) and
are in the process of converting to RTIR -- it may even happen today.
>From a work assignment perspective, speaking as a manager, RT has served
our needs very well at Aurora University. Users submit requests directly
ishelp at aurora.edu
Certain web forms (cgi) have been programmed to send ISHELP requests
directly to a RT queue, bypassing the TRIAGE queue.
If you want to see a sample message generated by RTIR, send a message
rt at aurora.edu
I will respond to it as any other help request.
-- Steve Lowe
On Fri, 9 Dec 2005, Andy Johnston wrote:
> Date: Fri, 09 Dec 2005 12:25:47 -0500
> From: Andy Johnston <andy at umbc.edu>
> Reply-To: UNIversity Security Operations Group <unisog at lists.sans.org>
> To: UNIversity Security Operations Group <unisog at lists.sans.org>
> Subject: [unisog] RTIR (RT for Incident Response)
> I've been asked to look into RTIR, from http://www.bestpractical.com/rtir/,
> as an incident tracking system for our internal use. Does anyone have any
> experience with this package?
> It's an offshoot of RT (Request Tracker) which we started to look at a while
> - Andy Johnston
> * Andy Johnston (andy at umbc.edu) * *
> * IT Security *PGP key:(afj2005) 4096/1BB51DFA*
> * UMBC OIT * 88 CA 0D 45 C2 0E 0B 0F 3F 55 *
> * 410-455-2583 (v)/410-455-1065 (f) * 7A BD FE 3C 84 6F 1B B5 1D FA *
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