[unisog] RTIR (RT for Incident Response)

Steve Lowe Steve.Lowe at aurora.edu
Fri Dec 9 18:19:48 GMT 2005

Andy --

We have used RT since March 2001 (our ticket count is over 25,000) and
are in the process of converting to RTIR -- it may even happen today.

>From a work assignment perspective, speaking as a manager, RT has served
our needs very well at Aurora University.  Users submit requests directly

   ishelp at aurora.edu

Certain web forms (cgi) have been programmed to send ISHELP requests
directly to a RT queue, bypassing the TRIAGE queue.

If you want to see a sample message generated by RTIR, send a message

    rt at aurora.edu

I will respond to it as any other help request.


  -- Steve Lowe
     Information Services
     Aurora University

On Fri, 9 Dec 2005, Andy Johnston wrote:

> Date: Fri, 09 Dec 2005 12:25:47 -0500
> From: Andy Johnston <andy at umbc.edu>
> Reply-To: UNIversity Security Operations Group <unisog at lists.sans.org>
> To: UNIversity Security Operations Group <unisog at lists.sans.org>
> Subject: [unisog] RTIR (RT for Incident Response)
> I've been asked to look into RTIR, from http://www.bestpractical.com/rtir/, 
> as an incident tracking system for our internal use.  Does anyone have any 
> experience with this package?
> It's an offshoot of RT (Request Tracker) which we started to look at a while 
> ago.
> Thanks,
> - Andy Johnston
> -- 
> * Andy Johnston (andy at umbc.edu)      *                               *
> * IT Security                        *PGP key:(afj2005) 4096/1BB51DFA*
> * UMBC OIT                           * 88 CA 0D 45 C2 0E 0B 0F 3F 55 *
> * 410-455-2583 (v)/410-455-1065 (f)  * 7A BD FE 3C 84 6F 1B B5 1D FA *

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