[unisog] RTIR (RT for Incident Response)

Ramon Kagan rkagan at yorku.ca
Fri Dec 9 19:26:46 GMT 2005


We've been using it for over 18 months now.  Couldn't be happier with it. 
We've done some customization but overall the product is solid.

Ramon Kagan, GCIA
Acting Manager, Information Security
Computing and Network Services
York University, Toronto, Canada

-----------------------------------   ------------------------------------
I have not failed.  I have just	       I don't know the secret to success,
found 10,000 ways that don't work.     but the secret to failure is
 				       trying to please everybody.
 	- Thomas Edison				- Bill Cosby
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On Fri, 9 Dec 2005, Andy Johnston wrote:

> I've been asked to look into RTIR, from http://www.bestpractical.com/rtir/, 
> as an incident tracking system for our internal use.  Does anyone have any 
> experience with this package?
> It's an offshoot of RT (Request Tracker) which we started to look at a while 
> ago.
>
>
> Thanks,
> - Andy Johnston
>
> -- 
> * Andy Johnston (andy at umbc.edu)      *                               *
> * IT Security                        *PGP key:(afj2005) 4096/1BB51DFA*
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>
>


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