[unisog] email problem primer

Clyde Hoadley hoadleyc at mscd.edu
Tue Feb 7 21:30:27 GMT 2006

Googling "analyze Email headers" I found these two useful pages:

Reading Email Headers
All About Email Headers

Also some good info at:

Clyde Hoadley, CISSP, GSEC
Security & Disaster Recovery Coordinator
Department of Information Technology
Metropolitan State College of Denver
<hoadleyc at mscd.edu>
(303) 556-5074 (office)
(720) 232-4737 (personal cell)

hermit921 wrote:

> I have been asked to write a simple document for analyzing email 
> problems.  This will not be given to PC support staff who know almost 
> nothing about email.  I know it will need to include:
> 1. how to determine who sent the message
> 2. how to determine who should have received the message
> 3. read a returned error message and figure out what it means
> 4. look at the headers and figure out what mail servers were involved and when
> It will not include looking at mail logs.  It will not be mail client specific.
> Does anyone have such a document already?
> Thanks,
> Neil

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