[unisog] email problem primer

Brian Reilly reillyb at georgetown.edu
Tue Feb 7 21:40:44 GMT 2006


On 2/7/06, hermit921 <hermit921 at yahoo.com> wrote:
> I have been asked to write a simple document for analyzing email
> problems.  This will not be given to PC support staff who know almost
> nothing about email.  I know it will need to include:
> 1. how to determine who sent the message
> 2. how to determine who should have received the message
> 3. read a returned error message and figure out what it means
> 4. look at the headers and figure out what mail servers were involved and when
>

Neil,

http://www.stopspam.org/email/headers.html covers has most of this
(not so much on #3).

Brian



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