[unisog] Systems support staff on HelpDesk rotation?
Julian Y. Koh
kohster at northwestern.edu
Wed Mar 8 19:15:03 GMT 2006
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At 13:43 -0500 03/08/2006, Robin Anderson wrote:
>Our management is considering rotating all technical/systems support staff
>through the HelpDesk on some sort of preset schedule.
Years ago (about 10 or so), Northwestern used to do this. Then the help desk
transitioned to being fully student-staffed, and it's been that way ever
since. The staff serve as escalation points for different types of problems.
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Julian Y. Koh <mailto:kohster at northwestern.edu>
Network Engineer <phone:847-467-5780>
Telecommunications and Network Services Northwestern University
PGP Public Key:<http://bt.ittns.northwestern.edu/julian/pgppubkey.html>
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