[unisog] Systems support staff on HelpDesk rotation?
michael.holstein at csuohio.edu
Wed Mar 8 20:28:32 GMT 2006
We don't -- we have dedicated call center staff, and some student techs
doing level 2 support. Anything beyond that gets a ticket created and
the appropriate people handle it.
I assure you .. you'll have a revolt on your hands if you try and make
your upper-level engineers sit on the phone while someone asks "where's
the F8 key?".
Michael Holstein CISSP GCIA
Cleveland State University
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