[unisog] Systems support staff on HelpDesk rotation?

Michael Holstein michael.holstein at csuohio.edu
Wed Mar 8 20:28:32 GMT 2006

We don't -- we have dedicated call center staff, and some student techs 
doing level 2 support. Anything beyond that gets a ticket created and 
the appropriate people handle it.

I assure you .. you'll have a revolt on your hands if you try and make 
your upper-level engineers sit on the phone while someone asks "where's 
the F8 key?".


Michael Holstein CISSP GCIA
Cleveland State University

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