[unisog] Systems support staff on HelpDesk rotation?
michael.holstein at csuohio.edu
Thu Mar 9 14:13:46 GMT 2006
> Feel free to add other commentary as it occurs to you. Thanks!
How about doing the opposite .. let helpdesk people shadow the
upper-level admins and help THEM out. This gives the lower-level
helpdesk folks exposure to more technical topics and gives them
opportunity to learn skills that will lead to their career advancement.
I do this with my student workers ... things like make them configure
Linux and Apache (or whatever) when they have free time -- then audit
their work -- just so thay can have practice setting things like that up.
Michael Holstein CISSP GCIA
Cleveland State University
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