[unisog] How Many Using RT/RTIR For Incident Reporting & Tracking?
NYU ITS Security
security at nyu.edu
Fri Mar 31 21:37:22 GMT 2006
Proudly replying to the list.
We stood up a full production RT 3.4.4 ticket system in Oct 2005 and
have been very happy with it. It has handled 5200 tickets in the 5
months since, and is used by the 5 of us on the security team.
We had played around with RTIR before that, and were not as happy with
it. "Vanilla" RT has worked very well for us.
Guy Dickinson, a student at NYU, did the implementation and wrote up a
20-page installation guide for RT 3.4.4. Email me if anyone is
interested in it.
Martin Manjak wrote:
> A quick poll if you will.
> How many of you are using the Open Source product RT (Request Tracker)
> or RTIR (RT Incident Response) to track security incidents?
> You can reply off list to mmanjak at uamail.albany.edu.
> Martin Manjak
> Information Security Officer
> University at Albany
> GIAC GSEC
> unisog mailing list
> unisog at lists.sans.org
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