[unisog] How Many Using RT/RTIR For Incident Reporting & Tracking?

Gary Flynn flynngn at jmu.edu
Fri Mar 31 21:56:13 GMT 2006


NYU ITS Security wrote:

> Proudly replying to the list.
> 
> We stood up a full production RT 3.4.4 ticket system in Oct 2005 and 
> have been very happy with it.  It has handled 5200 tickets in the 5 
> months since, and is used by the 5 of us on the security team.

What kind of incidents do you log that create more than 1000
tickets per month?


> 
> We had played around with RTIR before that, and were not as happy with 
> it.  "Vanilla" RT has worked very well for us.
> 
> Guy Dickinson, a student at NYU, did the implementation and wrote up a 
> 20-page installation guide for RT 3.4.4.  Email me if anyone is 
> interested in it.
> 
> Phil
> 
> Martin Manjak wrote:
> 
>>A quick poll if you will.
>>
>>How many of you are using the Open Source product RT (Request Tracker)
>>or RTIR (RT Incident Response) to track security incidents?
>>
>>You can reply off list to mmanjak at uamail.albany.edu.
>>
>>Thanks,
>>
>>Martin Manjak
>>Information Security Officer
>>University at Albany 
>>GIAC GSEC
>>
>>
>>
>>_______________________________________________
>>unisog mailing list
>>unisog at lists.sans.org
>>http://www.dshield.org/mailman/listinfo/unisog
> 
> _______________________________________________
> unisog mailing list
> unisog at lists.sans.org
> http://www.dshield.org/mailman/listinfo/unisog


-- 
Gary Flynn
Security Engineer
James Madison University
www.jmu.edu/computing/security
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/x-pkcs7-signature
Size: 2836 bytes
Desc: S/MIME Cryptographic Signature
Url : http://www.dshield.org/pipermail/unisog/attachments/20060331/e5a0395d/smime.bin


More information about the unisog mailing list