[unisog] How Many Using RT/RTIR For Incident Reporting & Tracking?
flynngn at jmu.edu
Fri Mar 31 21:56:13 GMT 2006
NYU ITS Security wrote:
> Proudly replying to the list.
> We stood up a full production RT 3.4.4 ticket system in Oct 2005 and
> have been very happy with it. It has handled 5200 tickets in the 5
> months since, and is used by the 5 of us on the security team.
What kind of incidents do you log that create more than 1000
tickets per month?
> We had played around with RTIR before that, and were not as happy with
> it. "Vanilla" RT has worked very well for us.
> Guy Dickinson, a student at NYU, did the implementation and wrote up a
> 20-page installation guide for RT 3.4.4. Email me if anyone is
> interested in it.
> Martin Manjak wrote:
>>A quick poll if you will.
>>How many of you are using the Open Source product RT (Request Tracker)
>>or RTIR (RT Incident Response) to track security incidents?
>>You can reply off list to mmanjak at uamail.albany.edu.
>>Information Security Officer
>>University at Albany
>>unisog mailing list
>>unisog at lists.sans.org
> unisog mailing list
> unisog at lists.sans.org
James Madison University
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