[unisog] How Many Using RT/RTIR For Incident Reporting &Tracking?
Sul, Young L
Sul at hcp.med.harvard.edu
Fri Mar 31 21:54:40 GMT 2006
I'm using RT at my current position, and have used it for 5 years at my
I like it lots. I especially like the control you have with creating
reports. Since everything is stored in a mysql database, you can happily
make all sorts of queries once you understand the RT schema.
I recommend RT highly!
From: unisog-bounces at lists.sans.org
[mailto:unisog-bounces at lists.sans.org] On Behalf Of NYU ITS Security
Sent: Friday, March 31, 2006 4:37 PM
To: UNIversity Security Operations Group
Subject: Re: [unisog] How Many Using RT/RTIR For Incident Reporting
Proudly replying to the list.
We stood up a full production RT 3.4.4 ticket system in Oct 2005 and
have been very happy with it. It has handled 5200 tickets in the 5
months since, and is used by the 5 of us on the security team.
We had played around with RTIR before that, and were not as happy with
it. "Vanilla" RT has worked very well for us.
Guy Dickinson, a student at NYU, did the implementation and wrote up a
20-page installation guide for RT 3.4.4. Email me if anyone is
interested in it.
Martin Manjak wrote:
> A quick poll if you will.
> How many of you are using the Open Source product RT (Request Tracker)
> or RTIR (RT Incident Response) to track security incidents?
> You can reply off list to mmanjak at uamail.albany.edu.
> Martin Manjak
> Information Security Officer
> University at Albany
> GIAC GSEC
> unisog mailing list
> unisog at lists.sans.org
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