[unisog] Identifying if node is a router or PC

Frank Bulk frnkblk at iname.com
Mon Jul 16 16:45:25 GMT 2007


No, you're right, 99.99% of our customers have just one mode of broadband
connectivity.  I agree, it would be nice if we all had access to look it up
but we don't -- doesn't help me when I'm at home, either.  And one of the
applications is not webified, so it would mean some kind of a Remote Desktop
or the like.

There's a couple of scenarios here:
- cable modem customers
	- PC connected
	- broadband router
- DSL customers
	- PPPoA
		- PC connected
		- broadband router
	- PPPoE
		- PC connected
		- broadband router
- wireless customers
	- PC connected
	- broadband router
	- broadband router

We can't always tell when a broadband router is in play, plain and simple,
unless we ask them to drop to the command prompt and run IP config.  Like 
I said, some customers just don't know what they have.  So it's one step 
shorter in the troubleshooting process if we don't have to ask them that 
question but just know and tell them that's what they have.


-----Original Message-----
From: Valdis.Kletnieks at vt.edu [mailto:Valdis.Kletnieks at vt.edu] 
Sent: Monday, July 16, 2007 11:35 AM
To: frnkblk at iname.com
Cc: UNIversity Security Operations Group; 'UNIversity Security Operations
Subject: Re: [unisog] Identifying if node is a router or PC

On Mon, 16 Jul 2007 10:59:34 CDT, Frank Bulk said:
> We provide to end-users via DSL, cable modem, FTTH, and wireless.  About
> of subscribers probably have no clue how they're connected.

Today's dumb question - do you ever provision customers with more than one
different connectivity?  If not, you only have to ask one question: "What's
your username/identifier/etc?"  Then use that to look at what you
at their location (yes, I know not all your support people are able to look
that up - personally, I consider that a *bigger* problem than the one you're
trying to solve).

I've found that usually, the users clued enough to swap out
gear will *tell* you "Hi there, I just tried replacing the TurboFoo gear you
installed with a MobyPipe 3000, and I'm having some trouble".  And yes, some
won't tell you that, but it doesn't matter, because you probably don't need
them as a customer *anyhow*.  You *especially* don't need that guy who
they hacked up their OSX kernel so it looks like a Linksys when you nmap it.

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