[unisog] RT-IR experiences
jladwig at mango.lioness.net
Tue Jul 22 02:19:29 GMT 2008
On Mon, Jul 21, 2008 at 02:12:47PM -0400, Melissa Muth wrote:
> We're considering deploying RT-IR for tracking incidents. If you are
> using it, we'd appreciate hearing about your experiences.
> Based on a survey conducted by H. Morrow Long about 2 years ago, 28%
> of respondents were using RT, and 10% were using RT-IR. Since RT-IR
> was enhanced significantly around that time, I wonder if anyone has
> migrated to it in the past two years.
I'd also be interested to know whether anyone is sharing an RT-IR
server implementation with a more general-purpose RT instance.
Last I looked at it, ca 2k%, it was kind of a snarled up mess to keep
everything managed and current. Might be worth taking another look
at, though. I'd be obliged to hear of others results with a
subpopulation using RT-IR on the same server as general-purpose RT.
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